The AI Tango: Businesses Are Mastering The Art of Human-Machine Collaboration
Slowly but surely, enterprises around the world are waking up to the fact that there needs to be continuous development of the relationship between humans and AI at the workplace.
Over the last 18 months or so, there has been relentless talk about businesses embracing generative artificial intelligence (gen-AI). The tech has ignited keen interest within businesses seeking innovation and a competitive edge.
But a new paper published in the Harvard Business Review (scroll down to read the article summary in the “Top Picks” segment) says companies are getting it all wrong. They are treating gen-AI simply as an automation tool, rather than a collaborative partner capable of learning and evolving alongside humans. The authors advocate for a "Design for Dialogue" framework, reimagining business processes to mirror human collaboration and fostering effective human-AI workflows.
This perspective shift apparently is crucial for unlocking gen-AI's full potential. By viewing it as a partner, organizations can leverage its capabilities to enhance quality, efficiency, and innovation. This collaborative approach necessitates a three-pronged framework:
Task Analysis: Distinguishing tasks best suited for GenAI's strengths from those requiring human expertise and oversight.
Interaction Protocols: Establishing clear communication and collaboration guidelines for both humans and GenAI.
Feedback Loops: Implementing mechanisms for continuous learning and improvement based on the quality and outcomes of their work.
By adopting this framework, organizations can foster a more effective and adaptable human-AI workflow, maximizing the potential of GenAI and unlocking unforeseen possibilities across various industries.
Now, before going ahead, let’s take a quick look at the AI Job Indicator.
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In Today’s Newsletter:
Now, A Machine on Company Board of Directors in UAE
Invest in Advanced AI Systems, Economists to Businesses
Tech Job Cuts Likely to Continue
BBC’s Efforts at Using Gen-AI Responsibly
AI Spearheading Growth: Mercer
Half of Workforce in US Not Using AI: Report
France’s TotalEnergies Leads Digital Transformation with Microsoft's AI Assistant Deployment
30 Highest Paid Jobs of the Future
AI Could Impact Half of Indian Jobs, Says LinkedIn's Chief Product Officer
Accenture Study Reveals AI's Transformation of Three-Quarters of Bankers' Daily Activities
Now, an AI-generated Cartoon Series From China
Swedish Company That Earlier Sacked 700 Employees Now Boasts Than Gen-AI Is Doing Work of 700 Full-timers
Elon’s Tirade Against Gemini
New Smartphone App Uses AI to Detect Depression
Unlike EU, UK Takes a Different Approach to AI Regulation
US and China to Talk on AI Risks
China Issues Guidelines on Invasive Brain Chip Research
AI Models Face Global Showdown As Open-source and Proprietary Models Compete
Nvidia Bullish on India
Nvidia CEO Reiterates: Kids Don’t Have to Learn Traditional Coding
UK’s New AI Supercomputer Comes Online
UK Scientists Embark on £80 Million National Initiative to Revolutionize Artificial Intelligence
…plus TopPicks, Commentary and much more.
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The Dissolution of Boundaries: HR in the Age of AI
The world of work has been irrevocably changed. Remote work (especially post Covid) and the surge of artificial intelligence have dissolved traditional boundaries at the workplace, demanding a shift in our understanding of Human Resources (HR). No longer confined to a siloed department, HR is poised to become a seamlessly integrated, "boundaryless" force within the organization.
This transformation from specialized function to diffused discipline unlocks exciting possibilities. By decentralizing people-discipline expertise, boundaryless HR empowers line managers and employees to co-create solutions, fostering a sense of ownership and agility that legacy models often stifle.
AI is a pivotal force propelling this boundaryless revolution. Consider these use cases:
Intelligent Talent Matching: AI algorithms can transcend geographic limitations, pinpointing candidates with the precise skills needed, even if they reside continents away. This opens the door to unprecedented diversity and skill optimization.
Real-Time Learning: AI-powered tools offer tailored development paths based on individual needs and goals. Learning becomes fluid, ongoing, and integrated into the daily workflow.
Hyper-Personalized Engagement: Chatbots and AI assistants provide customized support, addressing employee questions and concerns with impressive accuracy and speed. This elevates HR's impact on the employee experience.
However, success is contingent upon a mindset shift. Leaders must embrace the distribution of HR capabilities and cultivate a culture where people management is a shared responsibility. Metrics must evolve to measure outcomes and impact, not merely HR processes.
The potential is profound. Boundaryless HR, enabled by AI, can drive business agility, unleash innovation, and deliver an employee experience that adapts to the ever-evolving landscape of work. Organizations that embrace this transformation will be the ones positioned to not just survive, but thrive, in the AI-driven future.
What do you think? Leave your comments below.
Now, A Machine on Company Board of Directors in UAE
Emirates News Agency (WAM) reports that one of the prominent international companies based in the United Arab Emirates (UAE), boasting a staggering turnover of $238 billion, has unveiled plans to introduce a novel role within its board structure: an "Artificial Intelligence (AI) Observer." This strategic move is aimed at enhancing the company's decision-making processes.
According to the company's announcement, the AI Observer will have a broad scope of responsibilities, ranging from continuous data analysis and risk assessment to providing support in strategic planning, tracking innovation trends, and overseeing ethical and compliance standards. While not possessing voting rights, this virtual entity will participate in board meetings as a non-voting observer.
Syed Basar Shueb, the CEO of the company, emphasized that this pioneering initiative underscores their commitment to adopting cutting-edge technology and fostering innovation. He further highlighted that it underscores the company's dedication to maintaining its position as a leader in strategic investment and corporate responsibility.
Source: tvbrics.com
Invest in Advanced AI Systems, Economist to Businesses
Businesses must invest in advanced AI systems that augment human tasks and create new roles, rather than just displacing workers.
According to Sania Khan, Chief Economist and Head of Market Insights, Eightfold AI, complementary investments in skills development and infrastructure are crucial to maximize the positive impact of AI on productivity and growth in the labor market.
Not all AI systems are equal, says Sania, adding that the type of AI adopted by businesses influences labor outcomes. So, while AI can displace workers by automating tasks, it can also create new opportunities and increase the value of labor.
Businesses, she argues, should invest in AI systems that complement human tasks and create new roles, and also make complementary investments in skills development and infrastructure. The article warns of the risk of labor polarization if there is a lack of investment in upskilling and reskilling.
Overall, it encourages businesses to embrace the transformative opportunities presented by AI rather than focusing solely on short-term gains.
Source: inc.com
Tech Job Cuts Likely to Continue
The increasing adoption of generative AI technologies is expected to affect around 40% of global jobs, leading to significant job cuts and restructuring in various industries.
The trend of job cuts and automation is driven by the need for cost-cutting measures, aggressive adoption of AI, and macroeconomic challenges across sectors like technology, finance, e-commerce, and banking.
Policy interventions and upskilling efforts are essential to address the widening skills gap, protect vulnerable workers, and regulate tech practices in the face of disruptive mega-trends like AI and automation.
Source: hindustantimes.com
BBC’s Efforts at Using Gen-AI Responsibly
The BBC is actively exploring the potential benefits and risks of Generative AI (Gen AI) through 12 internal test pilots across three themes.
The test pilots aim to maximize the value of existing content, create new audience experiences, and streamline work processes using Gen AI technology.
The BBC says it is committed to a responsible and transparent approach to using AI, with updated editorial guidance to ensure the technology supports the public mission and upholds audience trust.
Source: bbc.co.uk
AI Spearheading Growth: Mercer
AI and automation are fueling growth in certain key industries, leading to economic expansion and the creation of employment opportunities in India.
India's automobile, manufacturing engineering, and life sciences sectors are expected to see the highest salary hikes in 2024, driven by technological advancements and increasing demand for skilled professionals, according to a report by HR consulting firm Mercer.
The Total Remuneration Survey by Mercer predicts a 10% median merit salary increment in India for 2024, with the automobile, manufacturing engineering, and life sciences sectors expected to have the highest salary hikes. AI and automation are driving growth in these industries, leading to increased demand for skilled professionals and creating employment opportunities.
The survey collected data from 1,474 companies and highlighted the significant growth of on-demand roles in AI and data science. Additionally, the report noted a gradual rise in voluntary attrition in India from 12.1% in 2021 to 13.5% in 2022.
Source: timesnownews.com
Half of Workforce in US Not Using AI: Report
A report by The Quantum Workplace has found that 49% of US employees has never used AI to help them with their job, and only 17% have used it a few times1. AI usage was mostly focused on higher-level positions, such as directors and executives.
Only 25% of employees are confident in their organisation’s AI strategy, with leadership more confident than other employees. The report suggested that organisations need to leverage the benefits of AI while mitigating the risks, and that HR needs to be at the forefront of AI strategy.
The report said 45% of employees wanted more training about AI in the workplace, as 35% said AI would significantly change the nature of their job in the next five years.
Source: hcmag.com
France’s TotalEnergies Leads Digital Transformation with Microsoft's AI Assistant Deployment
TotalEnergies is at the forefront of innovation, deploying Copilot for Microsoft 365, Microsoft's generative artificial intelligence assistant, for its employees. Following the introduction of Bing Chat Enterprise, a secure AI chat solution, in August 2023, the company continues its digital evolution.
After a successful trial phase involving 300 employees in September 2023, TotalEnergies opted to implement Copilot for Microsoft 365 across its workforce, aiming to expedite operational transformation. The move promises enhanced operational efficiency and improved user experience.
Additionally, TotalEnergies is equipping its teams with Microsoft Power Platform licenses, enabling them to develop digital applications independently through a "low code-no code" service. This empowers employees to swiftly address day-to-day challenges by creating solutions that integrate seamlessly with TotalEnergies' existing applications and databases.
Concurrently, the company is launching a comprehensive training program to upskill its workforce in utilizing these new tools effectively. By 2024, every employee will undergo dedicated training to maximize their proficiency with these AI technologies.
Patrick Pouyanné, CEO of TotalEnergies, expressed the company's commitment to fostering innovation and empowering employees through digital transformation. He emphasized that the adoption of generative artificial intelligence and "low code no code" technologies will enable employees to leverage their skills and creativity in advancing the company's transition strategy.
Source: totalenergies
30 Highest Paid Jobs of the Future
This article discusses the future of jobs, highlighting the impact of technological advancements, demographic shifts, and global economic changes.
It emphasizes the potential for job displacement due to automation and the growing demand for skills in sustainability and digitalization. Then there’s the list of the 30 highest paying jobs in the future, covering a range of professions such as vocational education teachers, digital marketing specialists, sustainability specialists, and robotics engineers.
Source: yahoo.com
All About Content…and AI.
AI Could Impact Half of Indian Jobs, Says LinkedIn's Chief Product Officer
Artificial intelligence is transforming the job market in India and globally, according to Tomer Cohen, the chief product officer at LinkedIn. He shared some insights on how AI is affecting the demand and supply of skills, and how LinkedIn is using AI to help its members and customers.
Cohen said that AI-related job mentions on LinkedIn have surged 21 times, and India is among the top five countries with the most AI talent. He also said that more than half of the jobs in India will be affected by AI, and that soft skills such as problem-solving, critical thinking, and communication are also important for AI jobs.
He also said that LinkedIn is rolling out new products that use AI to help its members and customers, such as profile writing suggestions, natural language understanding, personalized insights and advice, and career development and internal mobility features. He said these products will be available in English and Hindi.
Source: economictimes.com
Accenture Study Reveals AI's Transformation of Three-Quarters of Bankers' Daily Activities
New analysis by Accenture suggests that artificial intelligence could significantly transform or assist with tasks that occupy around 75% of bank employees' time.
The article discusses a new analysis by consultancy Accenture, which suggests that AI is poised to significantly impact the banking sector.
According to the analysis, AI has the potential to transform tasks that currently occupy nearly three-quarters of bank employees' time, presenting an opportunity for firms to re-evaluate their working methods. The study indicates that banking stands to gain more from AI than any other industry, with only 27% of employees' time being deemed unlikely to be transformed by the technology.
Source: bloomberg.com
Now, an AI-generated Cartoon Series From China
China's state TV aired the first AI-generated cartoon series, Qianqiu Shisong, which combines Chinese poetry and artificial intelligence.
The cartoon draws inspiration from classic Chinese poems to narrate its storyline, with various aspects of production supported by advanced AI technology.
The debut of the series coincides with a call for state-owned enterprises to accelerate the development of China's artificial intelligence industry.
Source: technode.com
Swedish Company That Earlier Sacked 700 Employees Now Boasts Than Gen-AI Is Doing Work of 700 Full-timers
Swedish fintech company "Klarna" has launched a global virtual assistant powered by OpenAI’s ChatGPT technology, which handles customer service chats and shopping-related tasks.
The buy-now, pay-later company has released new data on its AI chatbot, which it says has improved customer satisfaction, handled millions of chats, and could increase its profits by $40 million in 2024.
The company, which is expected to go public this year, partnered with OpenAI early last year to integrate its ChatGPT technology into its app, which allows customers to shop and pay in installments. The AI chatbot can assist customers with refunds, cancellations, disputes, and other shopping-related tasks, in 35 languages and across 23 markets.
Klarna said the AI chatbot already handles two-thirds of all customer service chats, and has earned customer satisfaction ratings at the same level as human agents. The company also said the AI chatbot is doing the equivalent work of 700 full-time agents, after it laid off about 700 employees in 2022 due to economic uncertainty and inflation.
The company’s CEO, Sebastian Siemiatkowski, has been a vocal proponent of AI’s abilities to create a more efficient company, and has announced a partial hiring freeze in December, citing the impact of AI on its need for additional human workers.
Source: fastcompany.com
Elon’s Tirade Against Gemini
Elon Musk has criticized Google's AI model Gemini, calling it racist and sexist.
He cited examples of how the AI responded to prompts about white privilege and Asian standards. Musk accused Google of running "racist, anti-civilisational programming" and expressed concern about the AI's influence on Google products and YouTube. He also claimed that a senior Google executive contacted him regarding Gemini's response to a viral incident.
Source: latestly.com
New Smartphone App Uses AI to Detect Depression
A new smartphone app utilizing artificial intelligence can detect depression from facial cues, providing real-time digital mental health support. This technology, called MoodCapture, captures facial expressions and surroundings using a phone's front camera during regular use.
The app showed 75% accuracy in identifying early symptoms of depression in a study of 177 people with major depressive disorder, according to this report.
While the app shows promise for early detection and intervention, caution is advised due to the small sample size and the need for further development. Experts suggest incorporating additional passive data, such as sleep patterns and social media use, for more accurate predictions. Overall, while the app's potential is promising, it is not a replacement for professional mental health care.
Source: upi.com
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Unlike EU, UK Takes a Different Approach to AI Regulation
The UK is pursuing a pro-innovation, outcome-based approach to AI regulation, distinct from the EU's risk-based categorization.
This article discusses the global race for leadership in AI regulation, highlighting the contrasting approaches of the UK and the EU. The UK is focused on a pro-innovation, outcome-based regulatory framework to become an "AI-enabled" nation, emphasizing sector-based regulation informed by core principles.
The UK aims to establish itself as a science and technology superpower by 2030, with a multidisciplinary team monitoring AI risks and new research hubs. In contrast, the EU's AI Act takes a risk-based approach to regulating AI applications.
The article also emphasizes the potential impact of AI regulation on domestic technology industries and the need to balance innovation with responsible regulation. The UK is set to release further guidance on its AI framework, including AI assurance and cybersecurity.
Source: pymnts.com
US and China to Talk on AI Risks
The United States and China are set to engage in discussions about the risks and regulations surrounding AI. Both countries have expressed concerns about the potential misuse of AI, including its impact on democratic processes, job displacement, and military applications.
While the US has been taking steps to slow China's development of AI, regulations and controls are still being formed. The upcoming talks between the two nations aim to address the responsible development of AI and establish common ground on AI safety. Experts hope that the discussions will result in a shared commitment to managing the risks associated with AI and establishing standards for data sharing.
Source: abc.net.au
China Issues Guidelines on Invasive Brain Chip Research
China has unveiled ethical guidelines for companies conducting invasive brain chip research, aiming to keep pace with Elon Musk's Neuralink achievements.
The Artificial Intelligence Ethics Subcommittee of China's National Science and Technology Ethics Committee, under the State Council, has issued guidelines stating that technology firms must obtain written consent from individuals planning to receive implanted brain-computer interfaces (BCIs) or from their legal guardians.
China emphasizes the need for government approval, protection of privacy, and the development of restorative and non-medical brain-computer interface (BCI) products in its newly-launched guidelines.
The guidelines came after Neuralink successfully implanted a brain chip into a person for the first time in January.
The Chinese government supports BCI projects and encourages the sharing of databases as part of its national strategy to develop neuroscience, despite the country's current reliance on importing certain key components for BCI technology.
Source: asiatimes.com
AI Models Face Global Showdown As Open-source and Proprietary Models Compete
The development and regulation of AI technologies, such as chatbots, GPTs, and search engines, are causing concern and debate. Geopolitical tensions arise as open-source AI models from China compete with proprietary models from the US and EU. Data privacy laws, consumer data protection, and standardized definitions and regulations for AI are seen as essential.
The article highlights the rapid pace of innovation and disruption in the field of generative AI, especially in China, where open-source large language models (LLM) are topping the leaderboards and challenging the dominance of US-based technology majors. The article also discusses the challenges and opportunities for device makers in India, who are divided on the need for a global standard setting body and a minimum hardware requirement for AI applications.
The article cites various sources and experts, such as the World Economic Forum's AI Governance Alliance, PwC Strategy, Counterpoint Research, and IDC, to provide different perspectives and insights on the AI landscape. The article also mentions some of the recent developments and examples of AI models and products, such as Deepseek, 01.AI, Qwen AI, DynamiCrafter, GenAI smartphones, OpenAI, Google, and Microsoft.
Source: economictimes.com
Nvidia Bullish on India
Nvidia's Senior Vice President Shankar Trivedi met with Indian Union minister Rajeev Chandrasekhar to discuss using India's digital public infrastructure (DPI) as a basis for building sovereign artificial intelligence (AI).
Shankar highlighted the potential for partnership and the exciting growth of sovereign AI in India, emphasizing the use of DPI and strong infrastructure to run generative AI models. Nvidia's shares have doubled in the last year, nearing a $2 trillion valuation.
Source: moneycontrol.com
Nvidia CEO Reiterates: Kids Don’t Have to Learn Traditional Coding
Nvidia CEO Jensen Huang made a controversial statement at the World Government Summit, suggesting that due to the rise of AI, learning to code is no longer essential.
He argued that AI will handle programming, allowing people to focus on other valuable skills like biology, education, manufacturing, and farming. Huang believes that AI will make everyone a programmer by using human language prompts.
But there are others who disagree with Jensen. One such is tech industry analyst Patrick Moorhead who says that previous predictions of technology replacing coding have not materialized.
Source: tomshardware.com
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UK’s New AI Supercomputer Comes Online
The University of Cambridge has launched the powerful AI supercomputer called Dawn, which is equipped with Intel Data Center GPU Max Series chips and Intel Xeon CPUs.
The supercomputer aims to support research in fields such as clean energy, personalized medicine, and climate studies, and is part of the UK's AI Research Resource (AIRR).
There are plans for a Phase 2 supercomputer in 2024, and the goal is for Dawn and another supercomputer, Isambard, to work together as a "superfacility." One of the key research projects using Dawn is focused on building simulations for fusion energy, with the aim of designing the UK's prototype fusion energy power plant.
In collaboration, Dawn Phase 1 and the Isambard AI supercomputer from the University of Bristol unite to establish the AI Research Resource (AIRR). This national facility empowers researchers to harness AI's potential safely.
Source: insidehpc.com
UK Scientists Embark on £80 Million National Initiative to Revolutionize Artificial Intelligence
The University of Glasgow is part of a national effort to advance AI technology in the UK, with a focus on applications in healthcare, pandemics, cities, finance, and the environment. The university is involved in the AI4CI Hub, where AI will be used to improve collective decision making and address challenges such as supporting diabetes patients and enhancing pandemic resilience.
Additionally, the university is leading a project called iREAL, which aims to develop responsible AI systems in libraries that respect Indigenous knowledge. These initiatives align with the UK government's pro-innovation approach to AI and its efforts to define responsible AI across various sectors.
Source: indiaeducationdiary.com
…where every week, I shortlist interesting articles, posts, podcasts, and videos on AI.
Generative AI: A New Approach Required for Better Results
Generative AI, a cutting-edge technology that can create novel content such as images, text, and music, is attracting a lot of attention from businesses that want to leverage it for innovation and competitive advantage. A common mistake that hinders the success of gen-AI, however, is treating it as a conventional automation tool, instead of a collaborative partner that can learn and improve with humans.
This is the main argument of a new article by Paul Baier, David DeLallo, and John J. Sviokla, co-founders of GAI Insights, an analyst firm dedicated to exploring practical applications of gen-AI. The authors suggest a framework, called Design for Dialogue, for reimagining business processes to mirror the back-and-forth collaboration of human dynamics and create an effective and adaptable human–AI workflow.
The framework consists of three primary components: task analysis, interaction protocols, and feedback loops. Task analysis involves identifying the tasks that can be performed by GenAI and those that require human input or oversight. Interaction protocols define the rules and expectations for how humans and GenAI will communicate and cooperate. Feedback loops enable continuous learning and improvement for both humans and GenAI, based on the outcomes and quality of their work.
The authors claim that by applying this framework, organizations can unlock the full potential of GenAI and achieve better results in terms of quality, efficiency, and innovation. They also provide examples of how some companies have successfully implemented Design for Dialogue in domains such as marketing, education, and entertainment.
#1 THIS ARTICLE IS A MUST READ. HIGHLY RECOMMENDED.
What’s Your AI?
Some of you may be aware of Microsoft Worklab, a digital publication that explores the science of work and ingenuity. It features research, insights, and stories on how AI and other technologies are affecting the future of work, and how Microsoft and other organizations are using them to create better products and experiences.
Worklab also provides practical guidance and tips for leaders, employees, and customers on how to leverage the benefits of AI and other innovations in their work and life.
A new feature offered by Worklab is quite fun. Called “How Do You AI”, it is a quiz to give you some preliminary insights into your unique “AI personality.”
